Flipping the Table on a Credit Card Company

[Chef Dave]

Whoops ... I should have posted this in the this and that forum. Sorry!

I have had it with my credit card company!

Each month I receive a monthly statement. The bottom left hand corner asks me if I have changed my address? Each month I fill out the address change, tear the perforated strip, and mail the statement with the address change and payment back to the credit card company.

Each month the credit card company sends my bill to my old address.

I have now been living in Arizona for 10 months and the credit card company keeps sending my statements to my old address.

I have written letters to customer service. I have even called customer service only to be put on indefinite hold by an automatic answering system that wants me to press 1 for this and press 2 for that.

What is the point of including a change of address section on the account statement if the credit card company doesn't enter the change of address in their database?

I finally hit upon a novel solution and will be anxious to see what happens.

I have written yet again to corporate headquarters. This time I am including my payment with my letter.

Although I understand that payments are actually supposed to be mailed to an address in Columbus, Ohio, I said in my letter, "If you can't be bothered to send my monthly statement to my proper home address, why should I bother sending my payment to your proper address as long as the address in question is a legitimate part of your company?

One hopes that someone in this company will finally act upon my request to change my address ... or not ...

We'll see ...

If that doesn't work out, I'm going to take one of my checks and blow it up to poster size. I'll then fill out the payment information, circle the current address, and mail that in as payment.

I wonder how this company has managed to stay in business? They've lost my business. I'm boycotting use of their card and once the card is paid off, that will be that!

[Miss T]

HaHaHa I love it!!!

[ChocolateNewOrleans]

online bill pay for the win

[Boxcar]

Absolutely brillant solutions!

[Deb]

Your payment is probably being processed in a center, where all the workers are here from India on an H1B visa. Their comprehension of the English language may be limited to running your remittance advice through a scanner and trying to keypunch the numbers you wrote in the amount paid box.

A change of address may be expecting a little too much!

[wtrafton]

I like your approach and I also would be done doing business with them. My husband has had trouble with the local credit union making many mistakes on his account and recently made his debit card unusable (without letting him know) because of a problem with debit and credit card numbers being stolen. When he called to find out why he was denied use at the store, they said a letter had been sent out. Three days later we got the letter which stated he would be getting a new card in 14-21 days!!!! Side note that the letter was postmarked the day after the phone call. My credit card company is changing my card number for the same reason. But I got my letter and new cards giving me one month before my old card would be no longer valid. I, like you, wonder how some of these companies stay in business. I have had my credit card account for years and have never had any of these problems. And I have changed my address at least 3 times :)

[MissTeach]

We moved about four years ago, and I had the same problem. It wasn't just with our credit card company; it was the utility companies also. It was over a year before we had all of our mail going to the correct address.